Booking terms
Terms that apply to all bookings that partner agencies make with FESTA LLC, operating as Travel Tricks®.
1. Who we work with
Travel Tricks® is the trading name of FESTA LLC, a destination management company in Baku, Azerbaijan. We work with travel agencies, tour operators and event organisers only (B2B). We do not sell to private travellers.
2. Requests and proposals
Send a request through the website or to [email protected]. We reply with a written proposal: programme, services, total price and how long the offer is valid. Prices are not guaranteed until the booking is confirmed and space is secured with hotels and suppliers.
3. Confirmation and payment
A booking is confirmed when you accept the proposal in writing and we send a confirmation with an invoice. Currency, payment deadlines and bank details are stated on each invoice.
4. Changes and cancellations
Changes after confirmation depend on availability and may change the price. Cancellation conditions depend on the hotels and suppliers in each booking and are stated in the proposal, so you know them before you confirm.
5. Travel documents
We send vouchers and the final programme after payment. The partner informs its travellers about passport, visa and entry requirements.
6. Questions and complaints
Write to [email protected]. If something goes wrong during a trip, tell us straight away: while the group is still in Azerbaijan, we can usually fix it on the spot.
Last updated: 14.11.2026 · FESTA LLC, operating as Travel Tricks®, Kovaa Plaza, 2nd floor, Baku, Azerbaijan · [email protected]